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Business Service Specialist II
Location: Warrenton, VA
From your first day, you will be part of an engaged and customer-focused team! Our lending location teams rely on our Business Service Specialist to assess and fulfill the needs of our walk-in and telephone customer traffic while at the same time making sure our lending systems are accurate and updated.
RESPONSIBILITIES / DUTIES:- Greets customers, answers phones, responds to email & schedules appointments for existing & potential borrowers
- Completes a variety of loan maintenance functions that are not handled in the centralized processing centers
- Supports our lending location marketing and sales initiatives
- Provides accounting and clerical support
- Works closely with multiple loan officers to ensure customer satisfaction.
REQUIRED QUALIFICATIONS:- Minimum of high school education with three years of work experience in lending, finance or related.
- Exceptional customer service skills.
- Accomplishes responsibilities with a high degree of independence under limited supervision. Knowledge of credit and accounting policies and procedures.
- Demonstrate exceptional verbal and written communication and listening skills.
- Strong interpersonal skills.
- Approach work with high standards and a positive attitude, eliciting others' confidence.
- Superior attention to detail.
- Proficient in Microsoft Office products. Demonstrate ability to learn our software and database programs.
EEO-AA Employer, including veterans and individuals with disabilitiesIf you need a reasonable accommodation for any part of the employment process, please contact us by email at CHarvill@FCVirginias.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
