• Title

  • Member Relations Coordinator

    Fauquier Chamber of Commerce
    Job Description
    Member Relations and Administrative Assistant
     
    The Fauquier Chamber of Commerce is seeking a Member Relations Coordinator/ Administrative Assistant to join our team to help enhance and grow our member-based organization. The mission of the Chamber is to help our community do business so that we all can thrive through Relationships, Resources and Revitalization. The ideal candidate is highly motivated, personable, and articulate with excellent communication, computer and writing skills. Proficiency in Microsoft Office Suite and database applications is required. Especially important is the ability to relate to and understand the needs of the members and prospective members. This is a temporary, part time position with the potential to convert to full time status upon funding approval. It will require approximately 32 hours per week depending on workload, events, and Executive Director scheduling. Duties are expected to be carried out primarily on site at the chamber’s office in Warrenton. Wages will be determined by applicant’s experience and qualifications.

    Specific Member Relations Duties and Responsibilities to include but not be limited to the following:
    • Develop and maintain good working relationship with all current Chamber Members, by promoting services and serving as a resource of information
    • Use and understanding of ChamberMaster, the Chamber’s database management platform, for membership records, new journey tracking and finances
    • Oversees all Chamber Membership Renewal Communication and Outreach including but not limited to
    • Manage the drop member process by performing membership AR calls at 60/90/120 day cycles
    • Include drop member data in ChamberMaster, the Chamber’s database management platform, and generate monthly detail drop reports for the Executive Director
    • Develop a “watch list” of issues from member discussions that should be reviewed with all team members and/or the Executive Director
    • Record member interactions in ChamberMaster that would be helpful in future sales, retention, or other team members to know
    • Develop strategies to meet retention goals which include fostering on-going communications and long-lasting relationships that are sharable with the Chamber’s team, Membership Committee and Board of Director
    • Work closely with the Executive Director and Membership Committee to ensure a smooth transition and on-boarding of all new Chamber members 
    • Create content and collect data for the 100th Anniversary Business Directory
     
    Specific Administrative Duties and Responsibilities to include but not limited to the following:
    • Perform reception duties in an efficient, professional, and courteous manner
    • Create a welcoming and positive environment for all visitors
    • Promptly reply to all email correspondence
    • Assist in event preparation and implementation to include both virtual and in person events
    • Assist the Director with daily errands including but not limited to mail delivery/pick up and banking
    • Other administrative duties as assigned
     
    Please submit cover letter, resume, and compensation expectations to Interim Executive Director, Carlton W. Shutt, carlton@fauquierchamber.org no later than close of business Friday, February 26th, 2021 for immediate consideration.
    Contact Information